Yes, if the transaction is no more than 7 days old for a bancomat card and no more than 14 days old for a credit card. If beyond those thresholds, the divertion is still possible but cannot be managed autonomously from your POS; you need to request it in written form through fax or e-mail to our Administrative Support.
The card balance for cards issued by Intesa Sanpaolo Group can be verified at an ATM, inserting card and PIN, through Home Banking or the App "La tua Banca". Should you experience any access anomalies, you can contact your bank's Client Service. You can find the number on your bank's website.
mercury payment services is available 24/7 to answer all your questions related to payment cards acceptance; you can receive all required support by contacting our Customer Care. A few advices:
You can enroll in 3D Secure Service through the section "Password Management and PIN" of your Home Banking. Select "Card Management" and click on "Password Management and PIN" then select the card from the menu. Click on "change PASSWORD", insert the one received with the PIN and choose a new one to be used for payments. The new password, together with other card data, will be requested for autentication on websites certified MasterCard SecureCode or Verified by Visa.