About services offered by the Company
The Customer can file a complaint with the Company by letter addressed to
“Mercury Payment Services S.p.A. – Ufficio Reclami – Viale G. Richard 7 – 20143 MILANO”,
or by e-mail to the address firstname.lastname@example.org
or by certified e-mail to the address email@example.com
or by fax to the number 02/89137235.
The Company must reply within 15 working days of receipt, unless the exceptions established by law. If the Customer is not satisfied with the response received or has not received a reply within the aforementioned deadlines, before resorting to the Judge he may contact the Financial Banking Arbitrator (ABF).
Both, Client and Company, can approached mediation’s procedures in accordance with the current regulations, by resort to the Banking Financial Conciliator or to another body registered in the appropriate Ministry of Justice’s file, also in the absence of a preliminary complaint.
Documents on website policy on customers' personal data usage.
The information related to the data treatment for the management of payments made to merchants and cardholders.
The information related to the data treatment for other matters
In this section we provide operational instructions on PCI-DSS and a guide on security criteria defined by PCI Council.
In the following documents, we provide some tips to increase your security in managing credentials for accessing our online systems and, more generally, for protecting your data while surfing the web.
UNI EN ISO 9001:2015 – Quality Management System is an international standard of reference for the quality certification of the Services provided by a Company. The relevant legislation was introduced in 2015 in place of the one issued in 2008, which will cease to be effective from October 2018. Certification is voluntary and is obtained by requesting to an accredited Certification Company the compliance with the Quality Management System which the Company has developed. ISO 9001 regulation is independent from any industrial or economic sector (banks, offices, companies, associations or public authorities).